And the idea that they can increase a fixed payment contract on a whim is disgusting. Of course they didn't actually mail anything, this is another one of their ways of "messing up" and making more money. I currently make all of my payments through the billpay service from ********************* a company with a much better reputation than FTWCCU, and they tell me the payments are sent same day yet FTWCCU manages to "lose" some of them or wait a week to post them.I received an email from them this evening they stated they increased my loan payment (TILA violation) in august and mailed me letter stating this. When in actuality the loan should be paid off and would be if they posted the lost payments correctly and didn't delay posting payments for several days.
#Fort worth community credit union ifax number full#
Since then they have not properly accounted for all of my payments, they have lost payments I have taken to the branch, and assistant VP of collections gave me a bogus address to send payments which of course they were also lost, and now they are claiming they have not received payments for 3 months and are demanding I pay the full balance on the loan today.
They did not properly pay off my previous loan so for several months I was paying on both. I refinanced my car loan with them and their incompetence was near immediate. This has been an ongoing issue with the Fort Worth Community Credit union really since the start of the loan. Please let me know if anything additional is needed. I believe this adequately addresses the issues in this complaint. We have no records indicating the member paid ***************, LLC directly. along with the receipt showing the withdrawal from the account for the payment of the Bonham invoice. The same day, $297.69 was withdrawn from the savings account to pay invoice #***** from ***************, LLC. The member brought in cash on June 17, 2021, to bring the loan current and to cover the fee charged by *********************, LLC for the repossession. On June 16, 2021, ***************, LLC repossessed the vehicle on the credit unions behalf. The loan was past due,the decision was made to repossess the vehicle in June 2021. The member financed a vehicle with FTWCCU on December 30, 2018. This complaint alleges that $297.69 was stolen from the members account.
They suggested "maybe" it was their fee for having my car repossessed, but that is not the case, as I was given a break down of what all I had to pay and I paid all repossession fees, including $275 directly to the facility.So I am now left with a theft of $297.69, and FWCCU literally keeps telling me "no one knows what the withdrawal is/where it went, and they can't help me." They literally told me they do not know where it was. They have no way to trace where it actually went, it just shows up as a withdrawal for an amount that is slightly less than what the balance was (which I of course did not do). I found out they had taken the money I had on "hold" and kept it. I did all of these things.Last month, I closed my account with FWCCU. I was directed to pay the towing company/storage facility, to pay my balance, and to keep a car payment amount on "hold" as collateral. I financed my car back in 2019 with FWCCU.At one point right after COVID, my car was repossessed due to late payments.
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